Quality management

Quality management NetSuite

Quality management.

The project, production, distribution and sale of a high-quality product is not accidental. This requires the commitment of the entire company to comply with rules and standards. The NetSuite quality management solution has been designed to ensure the highest quality of products. Quality should be kept at a minimum load, regardless of the size and complexity of your company and product line.


The audit document specifies exactly what the quality engineer should check. These control records can be reused. Therefore, you only need to create a control once, e.g. "material certificates", once. The controls created are later grouped into specifications, which are then applied to items, etc. There are currently two main types of audits that are supported.

  • With the help of quality controls, the inspector can check whether the item is in good general condition or check whether appropriate certificates exist.
  • Quantitative controls allow for definition of many measurable elements along with acceptance criteria, i.e. diameter, width, length, temperature and even chemical composition.

Batch skip, sample size and failure

As part of each inspection, you can also specify how many items need to be checked and define the rules for checking specific batch sequences or serially tracked items. Failures then specify how many of the audited units may not take over inspection before the inspection itself fails, which will result in rejection of the non-compliant workflow. As an administrator, you can distinguish sample data from summary or aggregate data, and control whether sample data should be recorded in NetSuite or stored externally, allowing you to easily work with larger sets of raw data.

Inspection definition

Each inspection can be configured with many data elements that define the parameters of the inspection process.

Technical data and specifications

The specification record groups related controls to determine the quality of operations. For example, by receiving some raw materials, you can confirm the dimensions and also check whether there is appropriate certification. In addition, the specification record allows the user to:

  • Linking specifications to position / supplier / location combinations.
  • Define the frequency of inspections using batch skiping, sampling and other settings.
  • Define compliance rules that determine when an item fails control.
  • Display error messages describing where and why updates failed.

Automatic start of inspection

Based on position / supplier / location relationships, NetSuite item receipt transactions are monitored and can initiate control activities with different rules for each.

Inspector assignment

After identifying the item requiring control, an entry is made to the inspection queue in which an individual quality engineer can be assigned to perform the task. Workflows can be used to automatically assign inspectors based on location, supplier, type of inspection, etc.

Perform inspections using a tablet

The tablet interface allows you to perform inspections, view standards, record and send data for analysis directly from the inspection area. At the same time, the system provides real-time feedback and instant access to test results.

Incompatibility related to workflow

Quality failures or inconsistencies can trigger additional activities in NetSuite through configurable workflows - the application provides initial workflows for:

  • Quarantine and exemptions,
  • Beginning of authorization of return of the supplier.


The system has three different roles assigned to existing users:

  • Quality administrator - responsible for setting up and maintaining quality specifications, context control and workflow.
  • Quality manager - responsible for monitoring and managing quality of implementation and reporting.
  • Quality engineer - responsible for collecting quality data