Unlike stand-alone customer relationship management applications (CRM), NetSuite software is seamlessly integrated with financial and back-office systems. It provides a full custimer view. It allows you to increase the level of services rendered and generate growth. The system enables to target customers based on their purchase history. This makes it possible to inform about upcoming product offers that should be of interest to a given customer. NetSuite allows you to direct customers straight to the online store for full sales automation.
Full customer view
The integrated NetSuite system provides a single customer view in real time in all departments and in all locations.
The complete process from opportunity through order to payment
NetSuite manages the entire order processing process in the system. It also automates the full life cycle from payment to orders thanks to integrated order management. It is the key run between CRM on the customer side and back-office / ERP accounting and finance. Integrated order management allows them to be accurately processed and settled. The system also provides a history of inquiries and support, as well as support for traditional and cross-sales of products and services.
Integrated commission management
NetSuite offers commission tracking that helps motivate sales teams through real-time visibility, reduced errors and accurate, timely payments. NetSuite offers integrated commissions managed from the system level, which reduces the load on sales operations.
Integrated marketing campaigns with ROI measurement
NetSuite allows you to create, manage and track targeted, mass campaigns - from concept to implementation and sales. NetSuite allows you to view revenue, costs and return on investment (ROI) for all campaigns in real time.
Self-service customer service centers
They allow customers to place their own orders, verify shipments and even pay invoices. Customer centers provide password-protected, self-service access to order history, outstanding invoices and problem reports, providing better service at a lower cost.
Partner relationship management
NetSuite turns traditional market-based collaboration with sellers, referrals and business development partners, transforming them into partners. The system offers had the same level of visibility, transaction management and performance indicators at its partners as in the case of the internal sales team.
Report management
You can track customer service requests. From products damaged in transit to product inquiries.
